Augment AI Studio

Privacy Policy

Effective date: 20 August 2026

1. Introduction

Augment AI Studio (“we”, “our” or “us”) builds AI phone agents, copilots and automation for businesses, and provides the consulting that goes with them. We are a Delaware company.

This policy explains what personal information we collect, why we collect it, who we share it with and what rights you have. It covers our website at augmentai.studio, our email and SMS communications, and the consulting services we provide directly.

It does not cover the AI systems we build and operate on behalf of our clients. Section 8 explains how those are handled.

2. Information we collect

We collect the following, depending on how you interact with us:

  • Contact information. Name, business email address, phone number and the company you work for, when you send it to us, book a call or subscribe to something.
  • Business information. Job title, industry and the context you give us about your operations while we scope a project.
  • Communications data. Records of calls, SMS, email and messages exchanged with us, including notes taken for project coordination and support.
  • Booking information. When you book a consultation, our scheduling provider collects your name, email address, chosen time and anything you type into the booking form.
  • Technical information. IP address, browser type, device type, operating system, referring page and pages viewed, collected automatically when you visit the website.
  • Project data. Documentation, recordings, knowledge bases and other materials a client provides so we can build and tune a solution. This may contain personal information about the client's own customers, staff or patients.

    • We do not ask for and do not want special category data, payment card numbers or government identifiers through the website. Please do not send them to us by email or SMS.

    3. How we use information

    We use personal information to:

  • Respond to enquiries and arrange and hold consultations.
  • Deliver consulting services and build, deploy, tune and support the solutions a client has engaged us for.
  • Send service and project communications, including by SMS where you have agreed to it.
  • Provide support, investigate problems and monitor the reliability and performance of what we have built.
  • Understand how the website is used so we can improve it.
  • Meet our legal, contractual, tax and security obligations, and establish or defend legal claims.

    • 4. Cookies and analytics

    The website uses a small number of cookies and similar technologies. Strictly necessary ones keep the site working and cannot be switched off.

    We also use analytics to understand which pages people read and how they arrive, measured in aggregate. Analytics tell us how many people read an article, not who they are. Where required by law we ask for your consent before non-essential analytics load.

    You can block or delete cookies in your browser settings. Doing so may affect how parts of the site behave.

    5. Artificial intelligence and model training

    We build AI systems, so we want to be explicit about this.

  • We do not sell personal information, and we do not sell or share it for cross context behavioural advertising.
  • We do not use client project data, or personal information collected through this website, to train general purpose AI models.
  • Where a client engages us to tune a model on their own data, that is done for that client alone, under the contract with them, and the result is not reused for anyone else.
  • We may use aggregated and de-identified information, which cannot reasonably be linked back to a person, to improve our own methods and tooling.

    • 6. SMS communications

    Opt in. By giving us your phone number you agree to receive SMS messages relating to your enquiry, project updates, scheduling or support. We do not send marketing SMS to numbers that have not agreed to receive it.

    Frequency. Message frequency varies with the scope of the work and the stage of a project.

    Opt out. Reply STOP to any message to stop receiving them. Reply HELP for assistance. Opting out of SMS does not opt you out of email, and it does not affect any service we are contracted to provide.

    Records. SMS logs are stored securely for record keeping, troubleshooting and compliance. We do not sell SMS data or share it with third parties for their own marketing.

    Carriers. Standard message and data rates may apply. We are not responsible for delays or failures caused by your carrier.

    7. Legal bases for processing

    If you are in the UK, the European Economic Area or another region with similar law, we rely on the following legal bases:

  • Contract. To provide services you or your employer have engaged us for, and to take steps at your request before entering a contract.
  • Legitimate interests. To respond to business enquiries, secure and improve our services, and run our business, where those interests are not overridden by your rights.
  • Consent. For non-essential cookies, marketing communications and SMS where consent is required. You can withdraw consent at any time.
  • Legal obligation. Where we must retain or disclose information to comply with the law.

    • 8. When we handle data on behalf of a client

    Much of our work involves building systems that process personal information belonging to a client's customers, staff or patients. In that work the client decides why and how that information is processed, and we act on their instructions. In data protection terms the client is the controller and we are the processor.

    In those engagements our obligations are set by the contract with that client, including any data processing agreement. Where a client is a healthcare provider subject to HIPAA and we handle protected health information, we do so under a Business Associate Agreement.

    If you believe an AI agent built by us has processed your information and you want to exercise your rights over it, contact the business that operates the agent. We will support them in responding. If you are not sure who that is, contact us and we will help you identify them.

    9. How we share information

    We do not sell or rent personal information. We share it only in these cases:

  • Service providers. Vendors who help us run the business and deliver services, such as website hosting, content management, scheduling, email delivery, SMS carriers, cloud infrastructure, analytics and AI model providers. They may access personal information only to perform work for us and are bound by confidentiality and data protection obligations.
  • Clients. Where you are interacting with a solution we operate for a client, information is shared with that client, who is responsible for it.
  • Professional advisers. Lawyers, accountants and insurers where necessary.
  • Legal and safety. Where required by law, regulation, subpoena or court order, or to protect our rights, property or safety, or that of others.
  • Business transfers. In connection with a merger, acquisition, financing or sale of assets, subject to this policy continuing to apply.

    • 10. International transfers

    We are based in the United States and our service providers may be located in the United States or elsewhere. If you are in the UK or the European Economic Area, your information may be transferred to a country whose data protection laws differ from your own.

    Where we make such transfers we use an approved safeguard, such as the European Commission's standard contractual clauses together with any additional measures required.

    11. Data security

    We use appropriate technical and organisational measures to protect personal information, including encryption in transit, access controls limited to people who need access, logging, and vendor review before we adopt a new provider.

    No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information we will notify you and any regulator where the law requires it.

    12. Data retention

    We keep personal information only as long as we need it for the purpose it was collected, which in practice means:

  • Enquiries that do not become projects: up to 24 months from the last contact.
  • Client project data: for the term of the engagement and afterwards as set by the contract, then deleted or returned.
  • Communications and SMS logs: up to 3 years, or longer where a law or a regulated client's own retention obligations require it.
  • Records we must keep for tax, accounting or legal reasons: for the period the law requires.

    • 13. Your rights

    Depending on where you live, you may have the right to:

  • Access the personal information we hold about you and receive a copy.
  • Correct information that is inaccurate or incomplete.
  • Delete your personal information.
  • Object to or restrict certain processing, including processing based on legitimate interests.
  • Receive your information in a portable format.
  • Withdraw consent at any time, without affecting processing carried out before you withdrew it.
  • Not be discriminated against for exercising your privacy rights.

    • California residents have the rights described above under the CCPA as amended by the CPRA, including the right to know the categories of personal information collected and disclosed. We do not sell personal information and we do not share it for cross context behavioural advertising.

    To exercise any of these rights, contact us using the details in section 16. We will verify your request and respond within the time the applicable law allows. You may also complain to your local data protection authority.

    14. Children's privacy

    Our services are for businesses and professionals. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

    15. Changes to this policy

    We may update this policy as our services or the law change. The effective date at the top shows when it was last revised. Material changes will be highlighted on this page, and where the law requires it we will seek your consent.

    16. Contact us

    For questions about this policy, or to exercise any of your rights:

  • Email: kevin@augmentai.studio
  • Phone and SMS: +1 775 402 7994
  • Address: 131 Continental Dr, Suite 305, Newark, Delaware, 19713