Privacy Policy
Effective Date: 1st September 2025
1. Introduction
Augment AI (“we,” “our,” or “us”) is an AI implementation partner that provides consulting services and develops custom AI solutions for businesses. Protecting the privacy and security of our clients, users, and communication channels—including SMS, email, and digital platforms—is central to our operations.
This Privacy Policy explains how we collect, use, store, and share personal information when you interact with our services, including SMS communications.
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2. Information We Collect
We may collect the following types of information:
- Business Information: Company name, job title, and related business context.
- Contact Information: Email address, phone number, and SMS contact details.
- Communications Data: Records of SMS, phone, email, or platform messages exchanged with Augment AI for support, project coordination, or agent interaction.
- Technical Information: Device identifiers, browser type, operating system, IP address, and usage data when you interact with our websites, services, or AI solutions.
- Project Data: Documentation, knowledge bases, and other materials provided to us for building and customizing AI solutions.
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3. How We Use Information
We use collected information for the following purposes:
- To deliver AI consulting and custom implementation services.
- To send important updates, including via SMS (with your consent).
- To provide support, resolve issues, and optimize the performance of our solutions.
- To ensure compliance with legal, contractual, or security obligations.
- To improve and refine our AI models, tools, and consulting practices.
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4. SMS Communications
- Opt-In: By providing your phone number, you agree to receive SMS messages related to project updates, support, or service notifications.
- Frequency: Message frequency will vary depending on the scope of services and project requirements.
- Opt-Out: You can opt out of SMS communications at any time by replying “STOP.”
- Data Use: SMS logs may be stored securely for record-keeping, troubleshooting, and compliance purposes. We do not sell SMS data to third parties.
- Third-Party Carriers: Standard message and data rates may apply. We are not responsible for delays or errors caused by carriers.
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5. Data Sharing
We do not sell or rent personal information. We may share information only in the following limited cases:
- Service Providers: With trusted vendors or partners who assist in delivering our services (e.g., SMS carriers, cloud infrastructure providers).
- Legal Compliance: When required by law, regulation, or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
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6. Data Security
We implement industry-standard security measures—including encryption, access controls, and monitoring—to safeguard your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
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7. Data Retention
We retain personal and project data only as long as necessary to provide services, fulfill contractual obligations, comply with legal requirements, or for legitimate business purposes.
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8. Your Rights
Depending on your location, you may have rights to:
- Access, update, or correct your personal information.
- Request deletion of your personal data.
- Withdraw consent for SMS or other communications.
- File a complaint with a relevant data protection authority.
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9. Children’s Privacy
Our services are intended for businesses and professionals. We do not knowingly collect or process personal information from children under 18.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised “Effective Date.”
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11. Contact Us
If you have questions or requests related to this Privacy Policy, please contact us:
Email: kevin@augmentai.studio
Phone/SMS: +1 775 402 7994
Address:
131 Continental Dr, Suite 305, Newark, Delaware, 19713